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Old 08-08-2017, 08:43 PM   #1
pwrdup
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Touch screen black not working

I just bought a 2017 Edge and on Day 2 at 178 miles the screen did not boot up upon starting the car and driving off

no phone synch, radio, navigation.......

Immediately called salesman who sold me car just yesterday.....he says the system needs a reset......

I stop off at the store and get back in -- wham: screen boots up

Not sure WTF.....but suspicious about a problem here.....this is a brand new car....should NOT have any failures.....wondering what I may have done with the smartkey, etc. to possibly have caused this

since then turned car off and on several times and screen always boots.....
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Old 08-09-2017, 05:25 PM   #2
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I've had 7 fords with the touch screen nav system, 3 with the older my ford touch, or sync 2, and 4 with the newer sync 3 system. What you experienced was what I like to call an electronic brain fart. It happens sometimes. Usually when you shut off the vehicle and open the door, then close it and restart is all it takes to clear it.
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